Terms & Conditions

TERMS AND CONDITIONS

By Buying At Floristeria en Panama You Accept The Following Terms And Conditions:

CUSTOMER SERVICE TELEPHONE: (+507) 6653-5419 From Monday to Saturday from 8:00 a.m. to 6:00 p.m.

This is a website with virtual store characteristics, where you can place orders for the products offered in our catalog, easily, quickly and safely. Our commitment is your satisfaction. Below, we present the conditions under which we offer our service, which you are accepting when you use our website, social networks, and services in general, whether to browse, search, ask, or buy: Deliver your order to the date you select. If there is any problem with the address, the area outside the coverage area, anyone who receives the flowers, who does not wish to receive the flowers or others, we will contact you through the contact telephone number, to tell us what we should do . If the ordered product differs from the one purchased (See PRODUCT SUBSTITUTION POLICIES) on the platform, or is not delivered, you can contact us, and we will proceed to change it, resend the order or return the money as long as it meets the specified conditions for warranty claim. (See RESTRICTIONS FOR WARRANTY).

COVERAGE

The products that you purchase are only for deliveries in Panama City, Panama.

PRODUCTS

The value of the products is expressed in US dollars, does not include delivery costs, which will be charged to your shopping cart when choosing the delivery area. Each product describes in detail the amounts it contains, both in flowers and in additional elements. In some cases, decorative elements are illustrated in the photo, which are not included in the product. It is then understood by product, everything noted in the description of each of these (type of packaging, number of flowers, colors, whether or not it includes the base, etc.)

PRODUCT SUBSTITUTION POLICIES

The effort of the Florist in Panama is focused on ensuring that your order is as close as possible to the photo and description of the product, and achieving your satisfaction and loyalty. The floral arrangements are unique and handmade. Therefore, no two become equal. Additionally, it may happen that in some cases it is not possible to dispatch an item for reasons of stock, seasonality, etc. In those cases, a careful substitution, for an item of equal or greater value, will automatically be made. Always maintaining the value and concept of the chosen product.



PURCHASE ORDERS RECEIPT

Purchase orders and their respective payment confirmation must be made at least 48 hours before the desired delivery date. We recommend that you do it with as much time as possible. That is, your payment must be confirmed with a minimum of 48 hours, prior to the delivery of the product. Florist in Panama will not be responsible for orders received and paid after that time, in which case we will contact you to let you know if it is possible to fulfill your order or if the order cannot be executed by said date. Remember that if you pay by deposit or transfer, you must do so within a reasonable time, taking into account the times taken by banks, so that your payment confirmation is received BEFORE 24 hours prior to the delivery date. In these cases, you as a buyer are responsible for sending a photocopy of the consignment or transfer to the Florist in Panama, so that your order can be dispatched on time. We reserve the right to reject or cancel any order for reasons of force majeure or for breach of any of our conditions.

PURCHASE ORDER CONFIRMATIONS

As soon as the Florist in Panama receives your order and confirmation of your payment, it will contact you and confirm it. However, in the event that you make the payment through consignment or transfer and do not send a scanned copy of the proof of payment, the order will not be confirmed and the product cannot be dispatched on time. We will try to contact you if this happens.

PAYMENT METHODS

The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice and we will provide you with the necessary information so that you can complete your payment and your order.

• Credit or debit card, Visa or MasterCard (PagueloFacil)

All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on the standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network. Likewise, your credit card details are entered directly into PagueloFacil (payment gateway) and are not entered or registered on any server on our website.

When paying with a Visa or Mastercard card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your Visa card or Mastercard, thus offering more guarantees regarding the security of the transaction.

When the amount of a purchase has been charged fraudulently or improperly using a payment card number, its holder may demand the immediate cancellation of the charge. In such a case, the corresponding debit and repayment entries in the accounts of the supplier and the holder will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of termination and, therefore, would have unduly required the cancellation of the corresponding charge, the cardholder will be liable to the cardholder. owner to compensation for damages caused as a result of said cancellation.

More information about PagueloFacil in the following link https://www.paguelofacil.com/

• PayPal

It allows you to send payments online safely and comfortably. PayPal's network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.

More information about PayPal at the following link: http://www.paypal.com

• ACH or ACH Xpress Bank Transfer

ACH is a platform that allows participating Financial Institutions, members of the network, to offer the interbank transfer service to their clients or users.

We propose as an alternative our Bank Data so that you can make the payment via transfer or deposit.

• Yappy o Nequi

Leaders in digital payments each with its own application.

DELIVERY OF PRODUCTS

The delivery of the products on ordinary days, will be made between 7:00 a.m. – 6:00 p.m. Panama time zone (UTC-05:00), from Monday to Sunday (Sundays and holidays until 2:00 p.m.). If for reasons of force majeure, there is a date on which the Florist in Panama cannot make deliveries, it will notify you in advance through its website. At the time of purchase, you can select the time of day you want the product to be delivered (morning or afternoon) and a tentative time (delivery may vary between 2 to 4 hours depending on availability) as long as it is already have confirmed the payment of the order, otherwise we will contact you.

Delivery on special dates such as: Mother's Day, Father's Day, Women's Day, Love and Friendship Day, Valentine's Day, among others, will have different delivery conditions, in terms of estimated delivery time, which in In this case, they will be GREATER than the time range (2 to 6 hours) with respect to ordinary (not special) days. So then, the delivery of the products at a specific time of day will not be guaranteed, the buyer may leave the note in the observations box at the time of delivery about the time of day of his preference and Florist in Panama will try to keep it in mind. account, however, this does not represent any commitment for it to be delivered due to the delivery conditions of said dates and the complications in terms of mobility. Our goal is to deliver as quickly and early as possible, due to the volume of deliveries.

Floristeriaenpanama.com is not responsible for inconveniences caused by errors and inaccuracies in the information provided by the buyer when entering the delivery data (for example, errors in the address of the recipient, contact telephone numbers, delivery dates, wrong product). Any additional costs resulting from such errors and inaccuracies will be borne entirely by the buyer.

In the cases in which the recipient (the person to whom the flowers are sent) does not want to receive the product for reasons unrelated to the operation of the Florist in Panama, we will try to contact you, at the moment of delivery, to tell us how to proceed. But under no circumstances can the order be canceled or the value paid for the flowers will be refunded since the operation was carried out, as agreed in this contract.

As the willingness or availability of a person to receive the flowers at the address specified by the buyer, does not depend in any way on us, Florist in Panama will do everything at its disposal and will exhaust all possible means (without violating the terms or conditions of this contract) to deliver the order as is our commitment to you. As a first instance, we will try to contact you, at the time the delivery is being made. If, even so, it is not possible to carry out said delivery action, the product will be returned to the florist. In this case, the buyer will not be able to request a return of his money, since the delivery operation was carried out, incurring all the costs that it implies (materials, flowers and foliage, labor, shipping costs). In the event that the buyer wants the order to be resent (returned to the delivery address, or to a new address), he must consign and confirm the entire cost of the second shipment, before carrying out this action.

FORWARDS

In the event that the buyer requests reshipment, he must take into account that the flowers are a perishable product and that they lose their freshness over the days. In this order of ideas, the conditions will be reviewed more cautiously in case of later requesting a guarantee for product quality (See RESTRICTIONS FOR THE GUARANTEE). Additionally, you must pay the corresponding forwarding cost depending on the delivery area. We appreciate you giving us the most details of the address to facilitate the delivery process.

MODIFICATION OF ORDERS

Any modification request must be made at least 24 hours before the delivery date initially specified at the time of purchase, through the contact mailbox on the page or by email ventas@floristeriaenpanama.com. Please verify that your email address is correct at the time of writing to us, otherwise we will not be able to contact you and the order will not be considered modified. If there is any additional cost for the modification (you want higher cost flowers), you must cancel and confirm (possibly through consignment or transfer), the difference in prices. Otherwise you will not be able to modify the order.

AGE FOR THE USE OF THE PLATFORM

The Florist service in Panama can only be used by people over 18 years of age, who can legally respond under the applicable laws. As an adult you are responsible in all cases for all activities that you carry out within this website. Similarly, you agree to comply with all local laws regarding conduct and acceptable behavior. You will also be responsible for all taxes that are applicable according to your use activities on the site. 

CONTENT

We work to offer you quality content, with professionalism and respect. By using floristeriaenpanama.com, or any of our web platforms, you accept the risk of finding some type of content that, "at your own discretion" you could consider offensive, harmful or inaccurate. None of the operators, administrators, editors or authors of such content will be directly or indirectly responsible for injuries, losses or damages caused by the irresponsible use of such content.

ONLINE PAYMENTS

Floristeriaenpanama.com allows you to pay for flowers from the Internet, for which you use a payment gateway called Páguelo Fácil, specialized in secure collection through the Internet. As these platforms act as third parties in the payment process and Floristeriaenpanama.com has no control over them, you agree that the responsibility for any inconvenience you may have on said platforms is the full responsibility of said actor (Páguelo Fácil) and Floristeriaenpanama. com will not be responsible in any way for said inconveniences.

REVERSION OF PAYMENTS

The reversal consists of recharging your money to the credit card with which you made the payment (When paying online). In this case, part of the money is recharged to your card since a penalty is charged by Páguelo Fácil for this service). Payment is reversed if by mistake you pay a purchase order twice and make the request on time (before 24 hours prior to the delivery date), or you generate your purchase order incorrectly (in the latter case apply restrictions).

COMPLAINTS AND CLAIMS

In the event that you have a disagreement after making a purchase at Floristeriaenpanama.com, you accept our conditions and restrictions to make the guarantee that we offer effective and thus be able to carry out your claim successfully.

CONFIDENTIALITY OF INFORMATION

We guarantee that all the information you enter on this page will be treated with absolute confidentiality. It will not be shared with third party companies or used for unauthorized advertising.

RESPECT FOR COPYRIGHTS

In all the publications that are made in the different pages of Floristeriaenpanama.com, the authors and editors strive to respect the copyright of the different files, software, texts, graphics, video sequences and sound. For this reason we only retain the copyright of the content (text, images, video, audio, software, others) published or used, which have been created and developed by our designers, programmers, authors and editors in the development of their own work within Floristeriaenpanama.com, as well as those purchased from third parties, who authorize us to use the material, prior to their publication. Therefore, you will not be able to use them without the prior and due permission of said actors.

MODIFICATION OF THE TERMS AND CONDITIONS OF USE

We reserve the right to modify or cancel the service or access to our platform, without prior notice, as well as the right to change these terms and conditions.

RESTRICTIONS FOR WARRANTY

Any claim must be made within 2 days of delivery of the bouquet of Flowers. After this period of time, said guarantee will expire, and any claim WILL NOT BE ESTIMATED IN ANY WAY, since, due to the delicate and perishable nature of the flowers, it will not be possible to faithfully verify their condition. If upon observing the product delivered, you estimate that it is different from the one offered on the website, or is in poor quality conditions, you must send a written claim to the email ventas@floristeriaenpanama.com Specifying the following information and evidence:

The order number generated by the system and sent to your email at the time of purchase. Photo of the product delivered and that is the object of the non-conformity. It must be taken in high resolution and optimal light conditions. If, for example, your argument is: "The product is ugly and/or expensive", it is somewhat subjective and cannot be taken as evidence to validate a claim.

Clear and detailed justification of your disagreement Intent of your claim (Replacement of a new product, refund of your money, others...) The Justification and the evidence that you present will be evaluated by the team that designed the Flower Bouquet Model and a team of “Internet Fraud Experts”. This has 2 main objectives: Determine by visual inspection of the photo sent as evidence, the NON-COMPLIANCE with the specifications shown on the product page, of the Delivered Arrangement:

In the event that the Arrangement fails to comply with any of the conditions, Quality or Design, the Guarantee will be executed. In the first instance to replace a new product. And secondly, if necessary, to refund your money

If for any reason the bouquet of flowers is found in optimal conditions as shown on the website or "visual evidence in the photo" is found, of alteration or improper manipulation, as an attempt to motivate the return of the money. In both cases it will be taken as an attempted fraud and a legal process will be initiated for attempted fraud.

WARNING: The courier (who delivers the flowers) will take a photo of the floral arrangement, as evidence of the quality conditions in which it was delivered. Detect and avoid possible fraud, by unscrupulous people, by pretending to keep the flowers and request the return of the money. (In case any fraud attempt is detected, the case will be notified to the competent Panamanian authorities according to article 220 of the Penal Code).

If the floral arrangement is in optimum design and quality conditions, as shown on the product page. Floristeriaenpanama.com will not take into consideration any action by the buyer of said product with the intention of claiming as a guarantee, if the recipient (the person to whom the flowers are given) does not receive or does not like the flower arrangement delivered. Likewise, the guarantee is canceled when the recipient is not present at the address provided by the recipient, or the recipient does not receive it directly and it is left at the reception or to a person other than the recipient.